Shipping & Refund Policy
Shipping, Customs, Collection & Refund Policy
Effective: July 2026 | Version: 1.0
Shipping & Pricing
- USA Air Freight: J$850 for the first pound and J$650 for each additional pound.
- USA Sea Freight: US$12 per cubic foot with a minimum billable volume of 3 cubic feet.
- China Air Freight: US$18 per pound with a minimum of 10 pounds. Includes Jamaican customs and duties.
- China Sea Freight: US$30 per cubic foot with a minimum of 7 cubic feet / 0.2 CBM. Includes Jamaican customs and duties.
- All billable weights and volumes are rounded up to the next full pound or cubic foot before minimum charges are applied.
Customs & Government Duties
Important: Packages with a declared value over US$100 are subject to Jamaica Customs duty on USA routes. Customs duty is not included in USA shipping rates. All China shipments include customs and duties in the quoted rate.
Jamaica Customs may apply duty, General Consumption Tax, Stamp Duty, and Environmental Levy as required by Jamaican law.
Package Collection & Storage
All packages must be collected within 7 calendar days of the arrival notification.
| Period | Fee |
|---|---|
| Days 1–7 | Free |
| Day 8 onwards | J$300 per day |
| After 30 business days | Item may be auctioned or disposed of with no refund |
Damage, Loss & Liability
- Kourier Express takes reasonable precautions to ensure safe package handling.
- Claims for damaged or lost packages must be reported in writing within 48 hours of collection or arrival notification.
- Liability is limited to the declared value of the item stated at shipment submission.
Refunds
Important: Shipping fees are non-refundable once a package has been dispatched from the origin warehouse. No refunds will be issued for abandoned, auctioned, or disposed packages.
- Refunds will only be considered where Kourier Express is directly and solely responsible for a proven loss or error.
- Refund requests must be submitted in writing to info@kourierexpress.com within 7 calendar days of the incident.
- Customs duties, government taxes, storage fees, and warehouse fees are non-refundable.
- Approved refunds will be processed within 14 business days using the original payment method.